When we refer to culture we’re not talking about how your yoghurt develops, but similarly in principal the bacteria you put into it will yield how it tastes. And how it tastes will flow onto whether people will buy it.
But take a step back, and take out the cryptic message, we mean that if the right attitude isn’t coming from a business owner, and, they don’t hire the right employees with the right personality then the organisational culture will spoil. That would mean the service delivery to customers would also have that vibe which in turn is not likely to generate any repeat sales or retention.
Our sentiment has always been on hiring the right personality with staff even if up-skilling is required. The right personality will take up more skilling and get you a 10/10 employee. Obviously positions require a certain level of education or experience, but nowadays the personality is more the prioritised deciding factor between candidates.
If you as a business owner haven’t considered your organisation’s culture, then it’s time to get into it and get some communication with your staff, and attain some social awareness. Although we’re in business with a view to profit, we have to take into account that at the end of the day we’re all people and so your human resources will be your biggest asset, like in a wedding vow, through good times and bad.
Dean Milner | Business Developer